Ordering, OEM / ODM, shipping, warranty and service — the answers to the questions our clients ask most.
Yes. We provide full OEM / ODM customization: your logo, housing colors, packaging, software interface and treatment parameters can all be tailored to your brand. Our in-house R&D team supports you from design to certification.
For in-stock models you can order a single unit. OEM / ODM orders may carry a small MOQ depending on the level of customization. We always confirm the exact MOQ with you before production starts.
Our production follows ISO quality management standards, and our devices are CE, RoHS and FCC compliant for export. Documentation and certificates are available on request for your import and market-entry process.
In-stock models usually ship within 3 to 7 business days after payment. OEM / ODM orders typically take 15 to 30 days depending on the customization scope and certification requirements.
We ship worldwide and currently serve clients in more than 60 countries. Delivery options include DHL, FedEx, UPS, air and sea freight; DDP service is available for many destinations.
We accept T/T bank transfer, PayPal and major credit cards. For production orders, a 30% deposit with the balance before shipment is the usual arrangement; terms can be discussed for long-term partners.
Machines come with a 12 to 24 month warranty depending on the model, plus lifetime technical support. Warranty terms for your specific model are stated clearly on the quotation.
Yes. Our support team operates locally in the United States and provides same-timezone, native-English assistance by phone, email and video call, including remote diagnosis and repair coordination.
Yes. Our repair service is open to every client, including devices that were not purchased from INWAAN. The assessment is free, and you receive a transparent repair quote before any work begins.
Yes. Every machine ships with a user manual, and we provide video tutorials and live online training sessions. On-site training can be arranged for larger projects.
Yes. Genuine spare parts and accessories for our machines are available throughout the lifetime of your device, with fast dispatch and installation guidance from our engineers.
Contact our sales team with your market and business background. We offer tiered distributor pricing, marketing materials and technical support to help you build a local presence.
Tell us what you need — a quote, a customization plan or technical advice. Our team replies within one business day.
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